Claim management inefficiencies are a costly reality for physical therapy clinics. Industry data reveals that 5-10% of claims are denied, with a shocking 65% of those denials left unresolved, resulting in considerable revenue loss. BEST Physical Therapy, a multi-location company with over 50 therapists, was no exception. Founder Marc Douek recognized that BEST Physical Therapy’s fragmented processes were not only causing financial loss but also detracting from their ability to focus on patient care.

A Disjointed System: The Root of BEST Physical Therapy’s Problems

BEST Physical Therapy was grappling with a broken system, manually transferring data between their EMR  and billing software, which led to several problems:

• Coding Errors: Manual input of CPT and ICD-10 codes frequently led to errors, resulting in claim rejections.
• Incomplete Documentation: Claims were often denied due to missing or inaccurate treatment documentation.
• Underpayment by Insurers: The clinic struggled to detect underpayments, with limited visibility into claim statuses.
• Neglected Denial Appeals: Denied claims were often left unresolved due to an inefficient appeal process.

Reflecting on their experiences, Marc shared, “Switching between systems like 'Jane' and 'Office Ally' was costing us time and money. It felt like we were constantly in catch-up mode.”

SPRY’s Integrated Platform: One System, No Gaps

By replacing the fragmented setup of Jane and Office Ally, SPRY provided BEST Physical Therapy with an all-in-one platform that integrated EMR and billing functions,  eliminating manual data transfers and addressing critical issues:

• Automated Coding: SPRY’s automated billing templates accurately populated CPT and ICD-10 codes directly from treatment notes, cutting down on rejections.

• Authorization Management: SPRY flagged missing authorization details before submission and sent automated alerts for completion, preventing delays and speeding up payments.
• Real-Time Payment Tracking: SPRY’s financial dashboard gave BEST Physical Therapy real-time visibility into claim statuses, helping to spot underpayments and follow up promptly.
• Streamlined Denial Management: With real-time alerts and a structured appeals process, denied claims were no longer left unresolved.

Measurable Impact: 

"Since we adopted SPRY, the difference is night and day. Our team is finally focused on what matters," said Marc.

Since switching to SPRY, BEST Physical Therapy saw significant improvements:

• Claim Processing Time Reduced by 30%: Quicker reimbursements and a healthier revenue cycle.
• Optimized Revenue Flow: Proactive insights improve financial management and payment recovery.
• 95% Clean Claims: A 40% faster reimbursement rate improved cash flow.
• Reduced Manual Workload: Automation of coding, data entry, and claims freed up staff to focus more on patient care.

SPRY’s integrated platform didn’t just streamline BEST Physical Therapy’s claim management—it helped the clinic grow. By improving financial processes and automating tasks, the clinic could focus on patient care and expand its services. Now rebranded as BEST Health, Wellness, Performance, the clinic has successfully added new disciplines, all of which find SPRY’s platform valuable for managing their workflows. This has enabled the clinic to continue growing and thriving.