Introduction

Every rejected claim is a missed opportunity, often requiring tedious corrections and resubmissions, costing your clinic valuable time and revenue. Pre-authorizations are another choke point—delays occur when small mistakes creep into the process, slowing down not only patient care but also your billing cycle, as payments hinge on timely approvals. The complexity of billing codes only adds to the risk; a single mistake can trigger denials, payment delays, or even audits, compounding the problem. As these inefficiencies pile up, so do the financial losses, leaving you scrambling to keep up.

The culprit behind it all? Manual processes—those seemingly small, everyday tasks that quietly sabotage your clinic’s profitability and patient care.

Before SPRY

BJ Pataria, the founder of Motion PT, a physical therapy clinic with multiple locations in California, including Morada and Stockton, is both a physical therapist and a tech enthusiast. He quickly recognized the power of automation in running a successful clinic. However, their legacy system soon became a major obstacle.

“WebPT just couldn’t give us the flexibility to build the workflows we needed,” BJ shared. “Our clinic had unique processes that required a high level of customization, but instead of streamlining them, we were constantly forced to find workarounds for the system’s limitations.”

Consequences:

• Revenue Leakage: Payment delays and missed billing opportunities led to financial shortfalls, as inaccuracies required corrections and resubmissions.
• Low Clean Claim Rate: Coding errors resulted in frequent claim rejections, reducing overall clinic revenue due to incomplete or incorrect submissions.
• High Pre-Auth Time: Delays in pre-authorization approvals extended the payment cycle and held up patient care, creating a bottleneck in clinic operations.
• Frequent Write-offs and Audit Risks: Errors in documentation and billing increased the likelihood of audits and forced write-offs of revenue that couldn’t be recovered.
• Missed Referrals: Gaps in patient records resulted in missed referral opportunities, further reducing potential revenue and limiting patient flow.

After SPRY

“SPRY transformed the way we operate,” BJ eagerly noted.

As SPRY’s AI is built natively into the application, Motion PT not only gained the ability to fully automate internal processes through flexible API integration, but the native AI also adaptively learned interactions between APIs, optimizing performance and suggesting improvements over time.

Benefits of SPRY's Native Integration:

• Zero Referral Misses:
  SPRY’s Fax AI automatically generates patient records and cases as soon as a referral is received. This eliminated manual data entry and drastically reduced errors, ensuring a smoother and more efficient patient intake process.
• Pre-Auth Time Slashed from 30 Minutes to Seconds:
  Manual pre-authorizations often take 30 minutes or more. With SPRY’s Quick Auth API, Motion PT now generates payer-specific forms instantly, cutting down delays and speeding up both treatment and billing.
  

Why Native Integration Matters 

SPRY’s native AI operates seamlessly within your existing EMR, eliminating the need for new applications or syncing with third-party systems. Unlike standalone solutions that require additional onboarding, SPRY’s AI is ready to use, speeding up adoption. With built-in customization, it adapts to your clinic’s unique workflows and templates, avoiding the limitations of generic solutions.

Key benefits of native integration:

• Real-time data processing and insights for faster, more accurate responses.
• Reduced downtime and maintenance with fewer integration errors.
• Stronger security and compliance through unified data management.
• Tailored workflows, ensuring flexibility and a personalized user experience.
• Holistic patient insights, enhancing overall operational efficiency.

Conclusion

By embracing SPRY’s natively integrated AI, Motion PT overcame the challenges of outdated systems and manual errors. The result? A clinic running more efficiently, with faster workflows, fewer rejections, and increased profitability.  SPRY didn’t just solve problems—it redefined how the clinic operates, ensuring a future focused on growth and exceptional patient outcomes.