Company Overview 

Open since 2011, Excel Therapy, LLC is a medical group practice located in Panama City, Florida, specializing in physical therapy. Despite their expertise, the group faced significant challenges with a legacy EMR system, leading to billing issues and data visibility problems that affected operational efficiency and the bottom line. Cost was also a major concern. Bryan Davis, DPT, Co-Owner of Excel Therapy, noted, “As a small business dealing with declining reimbursements, we've taken one of the biggest hits in the industry.” In search of a more cost-effective solution, Davis sought new practice management software that could offer greater reliability at a lower price.

Challenge

Excel Therapy encountered multiple operational challenges that threatened both its financial stability and patient satisfaction. The clinic had been using a legacy system that fell short of keeping pace with Excel’s growing needs. The platform’s limitations became increasingly apparent as the clinic expanded.

"Using WebPT was difficult due to several issues," says Bryan. "We dealt with limited data visibility, an overly complex billing system, recurring outages, and high costs. To make matters worse, there was no reliable support available when we needed it."

Delayed claims processing and frequent errors negatively impacted cash flow, while a growing imbalance between decreasing reimbursements and rising operational costs strained the clinic's profitability. Operational inefficiencies were also a major concern, as clinicians and administrative staff spent excessive time on manual billing and record management, which reduced overall productivity. 

Patient satisfaction also suffered, as billing errors and scheduling issues became more frequent, leading to dissatisfaction and the potential loss of clientele. Recognizing these critical challenges, Excel Therapy saw an urgent need for a more efficient and reliable practice management solution to streamline operations, enhance patient care, and restore financial stability.

Solution

Excel Clinic found the perfect partner in SPRY, a comprehensive EMR platform that delivers both speed and customization. Davis recalled, "Switching EMRs had always been a nightmare for us, having gone through it twice before with Redoc and WebPT. Both times, it took over a month, and the stress was overwhelming. So, when we decided to move to SPRY, I was naturally apprehensive."

SPRY quickly alleviated those concerns, promising a smooth and efficient transition. In fact, SPRY far exceeded its standard migration promise—as few as 30 days—by fully transitioning Excel's data in just two days! SPRY also configured the system to perfectly align with Excel’s specific operational needs, ensuring an enhanced user experience. 

“The installation was smooth, the training was thorough, and the customization to fit our needs was spot on,” Davis noted. "The first time I sent a message to support, I had a response in three minutes! Plus, fixes were implemented within 24 hours." SPRY’s seamless integration and rapid response to Excel’s needs turned what was once a dreaded process into a hassle-free experience.

Benefits

"Switching to SPRY streamlined our operations and increased revenue. The 24-hour claims processing and real-time data visibility have made a significant difference," said Davis.

Excel’s partnership with SPRY has led to significant improvements:

• 24-Hour Claims Processing: Quicker reimbursements have improved cash flow.
• $50K Increase in Revenue: Enhanced billing processes and reduced errors contributed to a notable revenue increase within the first year.
• 100% Uptime: Since moving to SPRY, Excel has experienced zero losses or interruptions in their patient schedules due to software outages.
• Low Cost: SPRY includes all the tools needed to run a clinic in its base EMR price, so Excel no longer pays extra fees for compliance and other time-saving features.
• Forward-Looking Platform: SPRY's AI-driven architecture evolves as needs change, saving Excel the trouble of switching from outdated software in the future.

Conclusion

Excel Therapy’s transition to SPRY was more than just a fix for their operational challenges; it was a leap forward in efficiency and profitability. SPRY not only saved the company valuable time but also provided a future-proof solution that continues to elevate their practice. When asked if he would consider returning to his former EMR, even at a lower cost, Davis was firm: "Absolutely not. SPRY has set a new standard for us, and there’s no turning back."